At Azraq Computer BD, customer satisfaction is our top priority. We stand behind the quality of our products and offer a clear return and refund policy to ensure a smooth experience for you.
✅ 1. Return Eligibility
You may request a return or replacement if:
- The product is physically damaged or defective on delivery
- You received the wrong product or configuration
- The laptop is not working as described within the warranty period
To be eligible for return:
- The product must be in original condition with box, charger, and invoice
- Return request must be made within 3 days of delivery
- Used or physically damaged products by the customer are not eligible
📦 2. How to Request a Return
To initiate a return:
- Contact us via phone, Facebook, or WhatsApp within 3 days
- Provide your order ID, issue details, and photos (if needed)
- Our team will guide you through the return process
💰 3. Refund Policy
We offer refunds in the following cases:
- Product is out of stock after payment
- Returned product meets return conditions and no replacement is possible
Refund Method:
- bKash/Nagad for mobile payment orders
- Bank transfer for card/online payments
Refunds are processed within 3–7 working days after approval.
Note: Refunds are not applicable for buyer’s change of mind after delivery.
🔁 4. Replacement Policy
We offer a 7-day replacement guarantee for selected products. If your laptop has any verified issues, we’ll replace it with the same or equivalent model.
⚠️ 5. Non-Returnable Items
- Laptops that are physically damaged by the customer
- Products returned after 3 days without valid reason
- Items sold under “No Return” or special discount category
📞 Need Help?
If you have any questions about returns or refunds, contact us at:
📞 01757-318661
📧 support@azraqbd.com (optional if available)
📍 Radhanagar Point, Sunamganj Sadar, Sunamganj, Bangladesh